All Sales Are Final
Due to the nature of our cosmetic products and to protect product integrity, all sales are final once an order has shipped. We cannot accept returns or exchanges of opened, used, tampered with, or improperly stored products.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, email info@aurix28.com within 3 days of delivery. Include your order number and clear photos of the item and packaging. Approved claims may receive a replacement or refund.
Cancellations
Contact us as soon as possible. Orders may only be canceled before processing or shipment. Cancellation is not guaranteed.
Refunds
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider. Original shipping charges are nonrefundable unless the error was ours.
Consumer Rights
Nothing in this policy limits any rights provided under applicable law.